Pelvic and Orthopedic Physical Therapy in Boston’s Back Bay

262 Beacon St
5th Floor
Boston, MA 02116
(If you are using a maps app, adjust the pin to Beacon St not Back St so you don’t get dropped off in the back of the building!)

To schedule email

Before you schedule your visit

Our practice is out-of-network with insurance. This means the length of your visit is not limited by insurance. We are lucky to be able to spend an hour with our clients.

Some insurance plans cover out-of-network physical therapy visits. Talk to your insurance company to find out how your specific coverage works for you.

  • Some clients have out-of-network physical therapy benefits and may receive partial reimbursement.
  • Some clients have in-network benefits, but have a high deductible that must be met before physical therapy is covered anyway.
  • Some clients do not have physical therapy benefits and pay per visit regardless of if the clinic is in-network or out-of-network.

If you have out-of-network physical therapy benefits, you will be provided with a “super bill” for you to submit to your insurance. Call your insurance and ask:

  • Are you required to receive pre-authorization prior to your initial visit?
  • Do you need a physician referral, primary care referral, or a specialist referral?
  • What is your deductible? How much has been met? What percentage of reimbursement does your plan allows for?
  • Does the percentage change with a non-preferred provider?
  • Is there a cap to the amount of visits or money spent annually?
  • How does your plan want you to submit? Is there a specific form they provide? See this example from Blue Cross of MA.
  • Verify the correct mailing address or fax number for claims submission.

Please understand that it is the client’s responsibility check benefits and understand that some plans do not reimburse.

In clinic appointments

Initial evaluation (75 min) $220

Follow up treatment sessions (55 min) $160

Virtual visits

We encourage telehealth visits when possible due to the ongoing risk of the coronavirus in our city, especially for people who may be in the higher risk population. There are many things we can do to start or continue treatment with a virtual visit whether you have pain, bowel/ bladder symptoms, weakness or other concerns:

Telehealth is a great solution for new or returning patients if you:

  • You are concerned about what you can do at home to manage your pelvic pain symptoms and are looking for solid advice and a plan.
  • Have questions about exercises or stretches to make sure you are doing them correctly or want to advance your program
  • You are at a sticking point on your own and feel it would be helpful to ask questions.
  • Want to connect about finding resources or how to best coordinate care with other healthcare providers in the near future.
  • Feel that you have increased leaking or prolapse symptoms and want full and complete guidance on how to improve this. There are so many strategies to implement at home with
  • Want to integrate of yoga, breathing and meditation practice into your plan of care.
Who will be doing telehealth visits?

Both Alex Papale and Dustienne Miller are available for telehealth visits.

How long are the virtual sessions and what is the cost?
  • Initial session: 1 hour ($140)
  • Follow ups: 25-30 min ($80)
What telehealth equipment do I need?

Ideally a phone or computer with Wi-Fi access. However, if you can only connect via phone, we can arrange a visit that was as well. Telehealth visits remain within privacy guidelines as you are accustomed to and are not recorded.

Does insurance reimburse telehealth visits?

We are offering a superbill as a courtesy, but insurance reimbursing telehealth is insurance company specific and ever changing. So far, both Blue Cross Blue Shield and Cigna have some reimbursement provisions for telehealth (live video) treatment sessions for folks with out of network coverage. We expect that other insurers will be added to this list.  Please note: As with in-person visits, we cannot guarantee that insurance will cover any cost of telehealth/virtual visits. We encourage you to contact your provider for clarification on this issue.

How do I set up a telehealth appointment?

Current patients can email their primary physical therapist. If you are a new patient, please email

We are committed to continuing your care while keeping you safe and healthy.


Flourish Physical Therapy does not have a relationship with Medicare. (Read my colleague’s blog on this current situation.) If you or your loved one is looking to be evaluated and has Medicare, use the American Physical Therapy Association (APTA) physical therapist locator to find someone who is in-network with Medicare.

We look forward to supporting you on your healing journey!